Frequently Asked Questions
We believe good confectionery should be understood, not over-explained.
Below you’ll find answers to common questions about our freeze-dried candy, Cremehaus chocolate bars, jars, ingredients, storage, and ordering. If you need anything further, our team is always happy to help.
Freeze-Dried Candy
What is freeze-dried candy?
Freeze-dried candy is made by removing moisture from candy at extremely low temperatures. This process preserves structure and flavour while transforming the texture into something light, crisp, and intensely flavoured.
It’s not dehydrated — it’s precision freeze-dried.
How does freeze-dried candy taste different?
Freeze-drying concentrates flavour while completely changing texture.
You’ll notice:
- A clean, shattering crunch
- Amplified flavour
- No stickiness or chew
The candy dissolves on the tongue rather than pulling at your teeth.
Is freeze-dried candy harder than normal candy?
No — despite the crunch, freeze-dried candy is light and airy. It breaks easily and melts quickly in the mouth, making it easier to eat than many traditional chewy candies.
Does freeze-dried candy contain added sugar?
No additional sugar is added during the freeze-drying process. The flavour feels more intense because moisture is removed — not because anything extra is added.
How should freeze-dried candy be stored?
Store in a cool, dry place away from humidity.
Once opened, reseal the bag tightly to maintain crunch. Exposure to moisture will soften the texture over time.
Is freeze-dried candy suitable for gifting?
Yes. Freeze-dried candy is one of our most popular gift options due to its unique texture, shelf stability, and presentation — especially when paired with our Cremehaus chocolate and jars.
Chocolate Bars - Cremehaus (House Label)
What is Cremehaus?
Cremehaus is our in-house chocolate label.
It represents our approach to chocolate: indulgent but controlled, layered but balanced. Every Cremehaus product is developed to complement the precision and refinement of our freeze-dried candy.
What makes Cremehaus chocolate different?
Cremehaus chocolate focuses on:
- Balanced sweetness
- Thoughtfully layered textures
- Premium ingredients
- Small-batch production
These are chocolates designed to be enjoyed slowly, not rushed.
Where are the chocolate bars made?
All Cremehaus chocolate bars are produced in Sydney, Australia in controlled small batches to ensure consistency, quality, and flavour integrity.
Are the Dubai-inspired chocolate bars always available?
No. Our Dubai-inspired chocolate bars are produced in limited batches and made to order.
Availability depends on production schedules and ingredient sourcing. This allows us to maintain quality rather than scale at the expense of the product.
How should chocolate bars be stored?
Store in a cool, dry place away from heat and direct sunlight.
Refrigeration isn't required unless necessary (excessive heat and humidity), as temperature changes can affect texture and finish. If refrigerated, allow to thaw to room temperature before consuming for best texture and creamy centre.
Do the chocolate bars contain nuts?
Most Cremehaus chocolate bars — including Pistachio varieties — contain nuts.
Please refer to individual product pages for full ingredient and allergen information.
Crunch Creme Jars - Cremehaus
What are Cremehaus chocolate jars?
Cremehaus crunch creme jars are the indulgent, spoonable fillings inside our signature chocolate bars.
They can be enjoyed:
- By the spoon
- Spread onto pastries or desserts
- Paired with fruit or baked goods
They offer the same balanced richness as our bars, in a more flexible format.
Are the chocolate jars the same recipes as the bars?
Yes. Each flavour in our jar range is the same indulgent recipe we use for the fillings in our chocolate bars.
Each format is designed intentionally.
Do crunch creme jars need refrigeration?
Refrigeration is not required.
Store jars in a cool, dry place away from heat. If exposed to high temperatures, natural softening may occur — this does not affect quality.
How long do chocolate jars last once opened?
Once opened, consume within the recommended timeframe listed on the jar for best flavour and texture. Always use a clean utensil to preserve quality.
Orders, Bundles & General
Do you offer bundles or gift sets?
Yes. We offer curated bundles that combine our most popular freeze-dried candy and Cremehaus chocolate and jars.
These are designed for:
- Gifting
- First-time customers
- Events and shared occasions
- Or all for yourself
Are your products suitable for events or bulk orders?
Many customers purchase our products for parties, events, and corporate gifting. For larger orders, we recommend reaching out prior to ordering to ensure availability.
Where do you ship?
We currently ship Australia-wide and New Zealand-wide. There are standard and express shipping options available at checkout.
Shipping, Returns & Exchanges
All of our parcels are shipped with Australia Post
What is the shipping policy?
You can view and read our shipping policy here: Shipping Policy
What is the returns policy?
You can view and read our returns policy here: Returns Policy
Do you ship overseas?
No. We don't currently ship overseas with the exception of New Zealand.
Do you have further questions?
If you still have questions, we’re always happy to help — just reach out.
